FAQS
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MATCHA
Matcha is a fine powder made from whole, shade-grown green tea leaves. Unlike regular green tea where you steep and discard the leaves, with matcha you drink the whole leaf. That means all the antioxidants, amino acids, and natural caffeine in every sip. The shading process boosts chlorophyll levels up to five times that of regular tea, giving matcha its vibrant green colour and high concentration of L-theanine.
Calm, focused energy for 4–6 hours without the crash. L-theanine promotes alpha brain waves (the same ones active during meditation) for clear thinking and a balanced mood. Packed with antioxidants that support your immune system, skin, and overall wellbeing. Naturally low in calories, zero sugar, vegan, and gluten-free.
We work directly with farms in Japan's most celebrated tea regions. Our Ceremonial Grade is organic, first-harvest Okumidori from Uji, Kyoto. Our Premium Grade is from Shizuoka, Japan's largest tea-growing region, using Samidori and Yabukita cultivars from the first and second harvest.
Whenever you want. Most of our customers enjoy it in the morning for a calm energy boost. If you're sensitive to caffeine, stick to ½ teaspoon and avoid drinking after 2pm. One scoop (1.5g) contains around 40mg of caffeine. Two scoops around 80mg.
One scoop (1.5g) contains approximately 40mg. Two scoops approximately 80mg. For reference, a cup of coffee has roughly 95mg. The difference is that matcha releases caffeine slowly alongside L-theanine, giving you calm, steady energy instead of a spike and crash.
Ceremonial uses only first-flush leaves and has a lighter, sweeter, more delicate flavour. Best enjoyed whisked with water or as a premium latte.Premium uses first and second flush leaves for a fuller, bolder taste that's designed for everyday lattes. Both are high quality, just for different moments. It comes down to your personal preference.
Our flavoured matchas all use a Ceremonial Grade base with natural flavouring. No added sugar, no artificial ingredients. Same quality matcha, just with a twist.
We've put together a complete guide covering ceremonial matcha, matcha lattes, and iced matcha. Visit How to make matcha for step-by-step instructions.
Yes. Our matcha is 100% green tea powder. No additives, no dairy, no gluten.
No. Matcha is naturally low in sugar and calories. We don't add anything.
An amino acid found naturally in tea leaves. It promotes calm focus by stimulating alpha brain waves and supporting serotonin and dopamine production. It's what gives matcha its uniquely calm energy, unlike coffee which delivers caffeine without anything to balance it.
ORDERS & SHIPPING
Worldwide. We ship from warehouses in the UK, Germany, and UAE. Free shipping over £40 (UK, UAE and select EU). Visit Shipping & Returns for full details.
UK, Germany, and UAE. Your order ships from whichever warehouse is closest to you.
Follow the tracking number in your shipping confirmation email.
Food products (matcha, chocolate): Non-returnable due to food safety regulations. If your item arrives damaged or incorrect, contact us within 7 days for a replacement or full refund.
Non-food products (tools, accessories): Returnable within 7 days if unused, unopened, and in original packaging. Change-of-mind returns are eligible for exchange only.
For full details, visit our Shipping & Returns page.
Log into your customer account and request a cancellation, or email us at info@matchaunion.com with your name and order number. You have 14 days from delivery to withdraw, no reason needed. You'll receive a confirmation email.
Opened food products (matcha, chocolate) cannot be returned for food safety reasons.
For full details, visit our Shipping & Returns page.
Yes. Sign up to our newsletter and get 15% off your first order.
SUBSCRIPTIONS
Choose your matcha and delivery frequency. Your subscription renews automatically. No need to reorder.
Yes, anytime.
Yes, anytime. You can also reschedule shipments whenever you need to.
Use the magic link in your subscription confirmation email to access the customer portal. From there you can manage everything.
We'll email you a link to update your payment method.
WHOLESALE & GIFTING
Yes. We work with cafés, restaurants, hotels, and retailers worldwide. Visit our Wholesale page or email us at info@matchaunion.com.
Yes. We have gift cards in various denominations, plus out Ceremony Set and Ritual Set make popular gifts. Everything ships in branded packaging.