FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
MATCHA
What is Matcha?
Matcha is a particular type of green tea made from tea leaves that are grown in the shade. The leaves are then deveined and ground to powder. This process removes the usual bitterness from the powder, making it one of the most delicious green teas out there.
The shade also helps increase the chlorophyll content in the leaves, up to 5 times that of regular tea. This added chlorophyll gives the leaves their unmistakable bright green colour and endows them with high concentrations of antioxidants and nutrients. One of them is l-theanine, an amino acid that helps regulate the stress hormone cortisol, benefiting your overall mood and keeping you relaxed.
What are the benefits of drinking Matcha?
The list of benefits are practically endless, but here are a few:
- The abundance of antioxidants and nutrients cleanses and detoxifies the body giving you a healthy glow.
- L-theanine stimulates the production of alpha brain waves giving you an incredible ability to focus.
- Keeps cortisol in check, helping you remain stress-free.
- Mediates caffeine uptake, giving your system a clean and constant flow of energy.
- Matcha is naturally low in sugar, naturally gluten-free and suitable for vegans.
Where is your Matcha from?
Our matcha is sustainably sourced from carefully selected farms in Japan - home to the most famous regions for the green tea leaf.
Our Ceremonial Grade Matcha is harvested from a certified organic farm in Uji, Kyoto, the birthplace of Matcha itself.
Our Premium Grade Matcha is comes from Shizuoka, the largest tea growing region in Japan.
What time shall I drink Matcha?
There is no rule when to enjoy matcha however we prefer to have it in the morning to boost our energy and metabolism throughout the day.
If you are sensitive to caffeine you may want to stick to 1/2 tsp and limit consumption after 2pm.
1/2 tsp = 40mg of caffeine
1 tsp = 80 mg of caffeine
...but then again maybe you want to power up for a night out!
What’s the difference between Premium Grade and Ceremonial Grade Matcha?
Our Ceremonial Grade is centred on suiting the most meticulous of tea connoisseurs and measures up to the quality of matcha used in traditional Japanese tea ceremonies. It is made from the youngest shade-grown leaves and comes loaded with antioxidants giving it the unmistakable vibrant green colour. Its signature earthy flavours with undertones of sweetness are best enjoyed with hot water or a splash of milk only.
Our Premium Grade Matcha is tailored for the avid user. It is an optimised blend that balances flavor, sweetness and color to create a high quality tea that can be used for your everyday cup of matcha or simple recipes alike. This is why the Premium Grade comes in a larger tin to ensure you don't run out too fast while drinking and cooking up your favorite recipes.
What is L-Theanine?
L-Theanine is an amino acid that helps regulate the stress hormone cortisol, benefiting your overall mood and keeping you relaxed.It stimulates the production of alpha brain waves giving you an incredible ability to focus.
Is Matcha vegan and gluten free?
Matcha is naturally gluten-free and suitable for vegans. Our range contains only one ingredient: 100% matcha.
Does Matcha contain sugar?
Matcha is naturally low in sugar and calories. We do not add any ingredients to our matcha - we like to keep it simple.
SUBSCRIPTIONS
How Subscriptions Work
Automatic Renewals: Enjoy the convenience of automatic renewals with our subscription service. Choose your delivery interval, and we'll take care of the rest—charging your card and delivering your favorite matcha right to your doorstep. No need to reorder manually!
Managing Your Subscription
Pause or Cancel Anytime:
Change of plans? You can pause or cancel your subscription anytime through the customer portal—unless it's a special subscription requiring a set number of payments.
Accessing Your Portal:
Use the magic link in your subscription confirmation email to access the customer portal. Alternatively, sign up for an account on our site to manage your subscriptions.
Subscription Adjustments
Skipping or Rescheduling Deliveries:
Easily skip or reschedule deliveries in the customer portal. Each delivery has a "Skip" or "Reschedule" option for your convenience.
Adding Products:
Want more of what you love? Add products to your subscription by clicking "Edit" in the product card within the portal.
Payment Issues
Failed Payment: If a payment fails, we'll email you a link to update your payment method, ensuring you never miss out on your matcha moments.
SUSTAINABILITY
What is your environmental impact?
No matter what we do, we need to protect the place we all live in. And this principle underlies all our actions and our products. We strive to maximise our sustainability and minimise our carbon footprint, which means sourcing efficiently, reducing waste, recycling and teaming up with organisations that are trying to do the same. All our eco packaging is biodegradable, recycled and plastic free and we are working on creating viable alternatives throughout our whole product range that won't compromise quality*.
*For example, aluminum foil is the best way to seal matcha and keep it fresh away from oxygen and sunlight. So far all alternatives we tested have compromised the quality of our products. Recommendations are always welcome!
ORDERS AND RETURNS
Can you ship to me?
Matcha Union ships worldwide. Please visit Shipping and Returns for details. For any questions, message us at info@matchaunion.com and let’s chat!
Where do you ship from?
All online orders will ship from our warehouses in the UK, Germany or UAE.
Where is my order?
You can check the status of your order by following the tracking number in your shipping confirmation email.
Can I return my order?
At Matcha Union customer satisfaction is our top priority and we want you to love your products as much as we do. If you have any questions or problems with your order please reach out to info@matchaunion.com within 30 days of the receipt of your order. We currently do not accept returns but may issue refunds or exchanges based on the circumstances of the return. We reserve the right to fully investigate claims that may be of fraudulent nature.