FAQs

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MATCHA

What is matcha?

Matcha is a fine powder made from whole, shade-grown green tea leaves. Unlike regular green tea where you steep and discard the leaves, with matcha you drink the whole leaf. That means all the antioxidants, amino acids, and natural caffeine in every sip. The shading process boosts chlorophyll levels up to five times that of regular tea, giving matcha its vibrant green colour and high concentration of L-theanine.

What are the benefits of drinking matcha?

Calm, focused energy for 4–6 hours without the crash. L-theanine promotes alpha brain waves (the same ones active during meditation) for clear thinking and a balanced mood. Packed with antioxidants that support your immune system, skin, and overall wellbeing. Naturally low in calories, zero sugar, vegan, and gluten-free.

Where is your matcha from?

We work directly with farms in Japan's most celebrated tea regions. Our Ceremonial Grade is organic, first-harvest Okumidori from Uji, Kyoto. Our Premium Grade is from Shizuoka, Japan's largest tea-growing region, using Samidori and Yabukita cultivars from the first and second harvest.

When should I drink matcha?

Whenever you want. Most of our customers enjoy it in the morning for a calm energy boost. If you're sensitive to caffeine, stick to ½ teaspoon and avoid drinking after 2pm. One scoop (1.5g) contains around 40mg of caffeine. Two scoops around 80mg.

How much caffeine is in matcha?

One scoop (1.5g) contains approximately 40mg. Two scoops approximately 80mg. For reference, a cup of coffee has roughly 95mg. The difference is that matcha releases caffeine slowly alongside L-theanine, giving you calm, steady energy instead of a spike and crash.

What's the difference between Ceremonial and Premium?

Ceremonial uses only first-flush leaves and has a lighter, sweeter, more delicate flavour. Best enjoyed whisked with water or as a premium latte. Premium uses first and second flush leaves for a fuller, bolder taste that's designed for everyday lattes. Both are high quality, just for different moments. It comes down to your personal preference.

What about your flavoured matchas?

Our flavoured matchas all use a Ceremonial Grade base with natural flavouring. No added sugar, no artificial ingredients. Same quality matcha, just with a twist.

How do I make matcha?

We've put together a complete guide covering ceremonial matcha, matcha lattes, and iced matcha. Visit How to make matcha for step-by-step instructions.

Is matcha vegan and gluten-free?

Yes. Our matcha is 100% green tea powder. No additives, no dairy, no gluten.

Does matcha contain sugar?

No. Matcha is naturally low in sugar and calories. We don't add anything.

What is L-theanine?

An amino acid found naturally in tea leaves. It promotes calm focus by stimulating alpha brain waves and supporting serotonin and dopamine production. It's what gives matcha its uniquely calm energy, unlike coffee which delivers caffeine without anything to balance it.

ORDERS & SHIPPING

Where do you ship?

Worldwide. We ship from warehouses in the UK, Germany, and UAE. Free shipping over £40 (UK, UAE and select EU). Visit Shipping & Returns for full details.

Where do you ship from?

UK, Germany, and UAE. Your order ships from whichever warehouse is closest to you.

Where is my order?

Follow the tracking number in your shipping confirmation email.

Can I return my order?

Food products (matcha, chocolate): Non-returnable due to food safety regulations. If your item arrives damaged or incorrect, contact us within 7 days for a replacement or full refund.

Non-food products (tools, accessories): Returnable within 7 days if unused, unopened, and in original packaging. Change-of-mind returns are eligible for exchange only.

For full details, visit our Shipping & Returns page.

Do you offer a first-order discount?

Yes. Sign up to our newsletter and get 15% off your first order.

SUBSCRIPTIONS

How do subscriptions work?

Choose your matcha and delivery frequency. Your subscription renews automatically. No need to reorder.

Can I cancel, pause, or skip?

Yes, anytime after your second payment or delivery. Full flexibility.

Can I change my products or delivery frequency?

Yes, anytime. You can also reschedule shipments whenever you need to.

How do I manage my subscription?

Use the magic link in your subscription confirmation email to access the customer portal. From there you can manage everything.

What if my payment fails?

We'll email you a link to update your payment method.

WHOLESALE & GIFTING

Do you offer wholesale?

Yes. We work with cafés, restaurants, hotels, and retailers worldwide. Visit our Wholesale page or email us at info@matchaunion.com.

Can I gift matcha?

Yes. We have gift cards in various denominations, plus our Ceremony Set and Ritual Set make popular gifts. Everything ships in branded packaging.

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